Privacy Policy

1. General

1.1. At PingME, we take your privacy very seriously. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information you may provide through our App and associated websites.

1.2. By using our App or any of our services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy and agree to be bound by its terms.

2. Information Collection

2.1. We may collect and process the following information about you:

  • 2.1.1. Vehicle RC, Driving License, Insurance Policy, and other necessary documents including your name, address, date of birth, and vehicle information for registration or access to our services.
  • 2.1.2. Your email address and a password.
  • 2.1.3. Your mobile phone number and two additional mobile numbers for the Emergency Contact feature of the App.
  • 2.1.4. Records of any correspondence between you and us.
  • 2.1.5. Records of any communication/notification made through the App.
  • 2.1.6. Responses to surveys or questionnaires used for research purposes.
  • 2.1.7. Details of financial transactions carried out through the App, including payment details and trip information.
  • 2.1.8. Details of your visits to the App and the resources you access.
  • 2.1.9. Information required when reporting a problem with the App.
  • 2.1.10. Information received from other sources about you.

2.2. We collect this information only when you choose to provide it. Without supplying certain personal information, you may not be able to use all of our services.

2.3. Information is also gathered automatically through technologies such as IP addresses and cookies, which do not collect personal information.

2.4. An IP address is assigned to your computer by your Internet Service Provider and is generally non-personally identifiable. We use IP addresses to diagnose server issues, report aggregate information, and improve site performance.

3. Use of Information

3.1. We may use your information to:

  • 3.1.1. Ensure the App content is presented effectively for your device and customized to your preferences.
  • 3.1.2. Improve the App.
  • 3.1.3. Fulfill any obligations between you and us.
  • 3.1.4. Allow you to participate in App features and other services.
  • 3.1.5. Notify you about changes to the App or our services.
  • 3.1.6. Analyze App usage for internal marketing and research purposes.

3.2. We do not resell your information to third parties or use it for third-party marketing.

4. Sharing Information

4.1. We do not disclose your information to third parties except:

  • 4.1.1. Your mobile number during a search action in the PingME App, shared only with assigned emergency contacts and the vehicle owner for emergency purposes.
  • 4.1.2. To comply with legal obligations or court orders.
  • 4.1.3. To enforce terms of use or other agreements.
  • 4.1.4. As part of a business sale or restructuring, ensuring continued privacy protection.
  • 4.1.5. To protect the rights, property, or safety of our users or third parties.
  • 4.1.6. For verification by third-party service providers, bound by similar security standards.
  • 4.1.7. For internal quality, training, and updating users about our services.

4.2. Other than as described, we will not disclose your personal information without your permission.

5. Cookies

5.1. Cookies are small data files stored on your device. They help us track usage and improve the App but do not contain personally identifiable information.

5.2. We use cookies to enhance user experience and track progress.

5.3. You can accept or decline cookies.

5.4. Using the App implies consent to our use of cookies.

5.5. Declining cookies may limit your use of some online services.

6. Access and Correction

6.1. We take reasonable steps to update or correct personally identifiable information you submit via the App.

6.2. You have the right to access information we hold about you. Contact us through our contact page for details.

6.3. We use encryption and strict security standards to protect your information.

6.4. You are responsible for safeguarding your passwords and usernames.

7. Other Websites

7.1. This App may link to other websites. Our Privacy Policy does not apply to those sites.

7.2. We are not responsible for the privacy practices of other sites, even if accessed through our App. Check their policies independently.

7.3. We are not responsible for the privacy practices of third-party sites that link to our App.

8. International Transfers

8.1. Information you provide may be transferred to, and stored in, countries outside India. This may happen if our servers or service providers are located internationally. We ensure your privacy rights are protected as outlined in this policy.

8.2. By submitting your information, you agree to this transfer, storage, and processing outside India.

9. Policy Changes

We will post any changes to our Privacy Policy on our website to keep you informed about what information we collect, how we use it, and under what circumstances we disclose it.

10. Contact Us

If you have any questions or concerns about our privacy practices or your personal information, please contact us through our contact page.